@charset "UTF-8";
:root{--red:#b71925;--red-dark:#99121e;--red-soft:#fdf0f0;--ink:#252b35;--muted:#87909b;--line:#ebedf0;--bg:#f6f7f9;--green:#278468;--radius:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;color:var(--ink);font-size:14px;line-height:1.6;font-synthesis:none}
*{box-sizing:border-box}body{margin:0;background:var(--bg)}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer}a{color:inherit;text-decoration:none}button{color:inherit}h1,h2,h3,p{margin:0}button:disabled{cursor:not-allowed;opacity:.45}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #df7b85;outline-offset:3px}button{border:0;background:none}input,textarea,select{width:100%;border:1px solid #e1e4e9;border-radius:8px;background:white;padding:12px 14px;color:var(--ink);min-height:46px}input::placeholder,textarea::placeholder{color:#a8adb6}textarea{resize:vertical;line-height:1.8}select{cursor:pointer}input[type=file]{font-size:13px;padding:10px}input[type=file]::file-selector-button{border:0;padding:6px 12px;background:#f1f2f5;color:#515867;border-radius:4px;margin-right:12px}.icon{width:21px;height:21px;flex-shrink:0;vertical-align:middle}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.muted{color:var(--muted)}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:11px 20px;border:1px solid transparent;border-radius:8px;font-weight:600;min-height:44px;white-space:nowrap;transition:background .18s,box-shadow .18s}.button .icon{width:18px;height:18px}.primary{background:var(--red);color:white}.primary:hover{background:var(--red-dark);box-shadow:0 4px 12px #b719251a}.secondary{background:white;border-color:#e3e5e9;color:#505967}.secondary:hover{background:#faf9f9;border-color:#d7aeb2}.text-button{display:inline-flex;align-items:center;gap:4px;padding:6px 5px;color:var(--red);font-size:13px}.text-button:hover{text-decoration:underline}.text-button .icon{width:16px;height:16px}.icon-button{width:38px;height:38px;display:inline-flex;align-items:center;justify-content:center;border-radius:7px;color:#68717f}.icon-button:hover{background:#f2f3f6}.icon-button.light{color:white}.icon-button.light:hover{background:#ffffff15}.full-width{width:100%}.eyebrow{display:block;font-size:11px;font-weight:600;color:var(--red);letter-spacing:1.8px;margin-bottom:8px}.initial-loading{display:flex;align-items:center;justify-content:center;min-height:50vh;color:var(--muted)}.toast{position:fixed;left:50%;bottom:90px;transform:translate(-50%,20px);padding:13px 22px;max-width:90vw;width:max-content;background:#27382f;color:white;z-index:100;box-shadow:0 8px 28px #0002;border-radius:10px;opacity:0;pointer-events:none;transition:opacity .2s,transform .2s}.toast.visible{opacity:1;transform:translate(-50%,0)}.toast.error{background:#98202b}.empty{text-align:center;padding:60px 24px;color:var(--muted);grid-column:1/-1}.empty>.icon{width:46px;height:46px;color:#c8cdd5;margin-bottom:16px}.empty h3{color:#606976;font-size:16px;font-weight:500;margin-bottom:7px}.empty p{font-size:13px}.error-card{text-align:center;padding:40px 15px}.badge{display:inline-flex;align-items:center;gap:6px;white-space:nowrap;font-size:12px;border-radius:5px;padding:4px 9px;background:#f0f1f4;color:#8b93a0}.badge i{width:5px;height:5px;border-radius:50%;background:currentColor}.badge.pending{background:#fff4e4;color:#b57a19}.badge.processing{background:#edf3ff;color:#4a76bc}.badge.resolved{background:#eaf7f0;color:#318166}.category-label{background:#f5f5f8;font-size:12px;padding:4px 9px;border-radius:4px;color:#6e7580}.avatar{width:46px;height:46px;object-fit:cover;flex-shrink:0;border-radius:50%;display:inline-flex;align-items:center;justify-content:center}.avatar.large{width:78px;height:78px;font-size:24px}.initials{background:#eef0f5;color:#626f88;font-weight:600;font-size:16px;border:4px solid #fff;box-shadow:0 0 0 1px #edf0f4}.initials.color-0{background:#e8eef4;color:#607c98}.initials.color-1{background:#f2eae4;color:#9e7962}.initials.color-2{background:#e8eeeb;color:#648876}.initials.color-3{background:#edebf6;color:#8075a0}.brand{display:flex;align-items:center;gap:11px;font-size:21px;font-weight:650;letter-spacing:1px;white-space:nowrap}.brand-mark{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;background:#ffffff18;border:1px solid #ffffff40;border-radius:10px}.brand-mark .icon{width:22px;height:22px}.brand-quotes{color:#ffe1c7}.mobile-header{background:var(--red);color:white}.header-inner{max-width:980px;margin:auto;height:76px;display:flex;align-items:center;justify-content:space-between;padding:0 28px}.header-inner h1{font-size:18px;font-weight:600}.header-spacer{width:38px}.header-subtitle{font-size:12px;color:#f1c9cd;letter-spacing:2px}.resident-main{max-width:960px;margin:auto;padding:28px 28px 120px}.welcome{position:relative;display:flex;align-items:center;justify-content:space-between;background:linear-gradient(115deg,#b11a27,#cc3540);border-radius:16px;color:white;overflow:hidden;min-height:235px;padding:29px 34px;box-shadow:0 8px 20px #b719250d}.welcome-copy{position:relative;z-index:1}.welcome-kicker{font-size:11px;color:#f5c7be;letter-spacing:2px;display:flex;align-items:center;gap:7px}.welcome-kicker i{width:5px;height:5px;background:#f7d3a0;border-radius:50%}.welcome h1{font-size:34px;line-height:1.5;letter-spacing:3px;margin:13px 0 12px;font-weight:650}.welcome h1 span{color:#ffe0b4}.welcome p{font-size:12px;color:#f4c4c9;letter-spacing:.5px}.neighborhood{width:285px;color:#ffddd0;margin-right:8px;align-self:flex-end;margin-bottom:-16px}.community-bar{display:flex;justify-content:space-between;align-items:center;background:white;padding:16px 21px;border:1px solid var(--line);border-radius:10px;margin-top:18px;gap:15px}.community-select{display:flex;align-items:center;gap:8px;min-width:140px}.community-select>.icon{color:var(--red);width:19px}.community-select select{border:0;padding:0 20px 0 0;min-height:28px;font-size:16px;font-weight:600;max-width:250px}.community-bar>span{color:var(--muted);font-size:12px}.section-heading{display:flex;justify-content:space-between;align-items:center;margin:29px 0 16px}.section-heading h2{font-size:19px;letter-spacing:.4px}.section-heading h2>span{display:inline-block;color:var(--red);background:#f4e5e6;border-radius:5px;padding:0 7px;font-size:12px;vertical-align:middle;margin-left:5px}.section-heading p{font-size:12px;color:var(--muted);margin-top:5px}.search-box{display:flex;align-items:center;gap:10px;background:white;border:1px solid var(--line);border-radius:9px;padding:0 15px}.search-box>.icon{color:#9aa1ad;width:19px}.search-box input{border:0;padding-left:0;background:transparent;min-height:46px;font-size:13px}.search-box input:focus-visible{outline:none}.search-box:focus-within{outline:2px solid #df7b85;outline-offset:1px}.contact-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px;margin-top:18px}.contact-card{background:white;border:1px solid var(--line);border-radius:13px;padding:24px;transition:box-shadow .2s}.contact-card:hover{box-shadow:0 6px 25px #252b3507}.contact-profile{display:flex;gap:21px;align-items:center}.contact-info{min-width:0}.contact-title{font-size:12px;color:#7f8792;display:block;margin-bottom:6px}.contact-info h3{font-size:23px;font-weight:600;display:flex;gap:9px;align-items:center;flex-wrap:wrap}.contact-info h3>span{font-size:10px;font-weight:400;color:#9c8b7f;border:1px solid #efe9e3;padding:1px 5px;border-radius:3px}.contact-phone{font-size:13px;color:#828b97;display:flex;align-items:center;gap:5px;margin-top:7px;font-variant-numeric:tabular-nums}.contact-phone>.icon{width:13px;height:13px}.contact-actions{display:grid;grid-template-columns:1fr 1.15fr;gap:12px;margin-top:24px;padding-top:20px;border-top:1px solid #f2f3f5}.contact-actions .button{font-size:13px;padding:9px 8px;min-height:40px}.contact-actions .secondary{color:var(--red);border-color:#edd1d3;background:#fffafa}.service-note{display:flex;justify-content:center;align-items:center;gap:7px;font-size:11px;color:#9299a3;margin:27px 0 17px}.service-note .icon{width:15px;height:15px;color:#b3b8c1}.resident-footer{display:flex;justify-content:space-between;align-items:center;color:#a3a9b2;font-size:10px;border-top:1px solid #e8eaee;padding-top:18px;letter-spacing:1px}.resident-footer a{display:flex;align-items:center;gap:3px}.resident-footer .icon{width:12px;height:12px}.bottom-nav{position:fixed;bottom:0;left:0;right:0;display:flex;justify-content:center;gap:130px;z-index:10;background:#ffffffed;backdrop-filter:blur(12px);border-top:1px solid #e9eaee;padding:10px 20px calc(10px + env(safe-area-inset-bottom))}.bottom-nav a{min-width:100px;display:flex;align-items:center;flex-direction:column;gap:3px;color:#939aa6;font-size:11px}.bottom-nav .icon{width:24px;height:24px}.bottom-nav a.active{color:var(--red)}.bottom-nav a.active::before{content:"";width:22px;height:2px;border-radius:2px;background:var(--red);position:absolute;top:0}.inner-page{max-width:800px}.page-intro{margin:3px 0 22px}.page-intro h2{font-size:25px;font-weight:650;letter-spacing:1px;margin-bottom:7px}.page-intro p{font-size:12px;color:var(--muted)}.recipient-card{display:flex;gap:13px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:10px;padding:17px 21px;margin-bottom:19px}.recipient-card>div{flex:1}.recipient-card strong{font-size:16px}.recipient-card strong>span{font-weight:400;font-size:12px;margin-left:7px;color:#808896}.recipient-card p{font-size:11px;color:var(--muted);margin-top:3px}.recipient-card>.icon{color:#be9297}.form-card{background:white;border:1px solid var(--line);border-radius:var(--radius);padding:28px}.field{display:flex;flex-direction:column;gap:9px;margin-bottom:24px;min-width:0}.field>span:first-child,.field-label{font-size:13px;font-weight:600}.field em{color:var(--red);font-style:normal}.field-label>.icon{width:17px;height:17px;margin-right:3px;color:var(--red)}.field-label small{font-size:11px;color:var(--muted);font-weight:400;margin-left:6px}.field-hint{font-size:11px;font-weight:400;color:#949aa4;display:flex;justify-content:space-between;gap:8px}.form-two{display:grid;grid-template-columns:1fr 1fr;gap:20px}.category-options{display:flex;gap:12px}.category-options label{position:relative;flex:1}.category-options input{position:absolute;opacity:0;width:1px;height:1px}.category-options span{display:block;text-align:center;border:1px solid #e6e8ed;border-radius:7px;color:#7d8590;padding:9px 24px;cursor:pointer;font-size:13px}.category-options input:checked+span{border-color:#d3959a;color:var(--red);background:#fff6f6;font-weight:600}.category-options input:focus-visible+span{outline:3px solid #df7b85;outline-offset:3px}.record-button{display:flex;align-items:center;justify-content:center;gap:9px;background:#fcf2f3;color:var(--red);border:1px solid #efd8db;border-radius:8px;min-height:49px;user-select:none;-webkit-user-select:none;touch-action:none}.record-button.recording{background:var(--red);color:white}.audio-preview{display:flex;align-items:center;gap:8px;font-size:12px;min-height:30px;flex-wrap:wrap}.audio-preview audio{max-width:100%;height:38px}.file-fallback{font-size:11px;color:#9b6f75;cursor:pointer;width:fit-content;text-decoration:underline}.upload-tile{display:inline-flex;width:100px;height:100px;flex-direction:column;align-items:center;justify-content:center;background:#fbfbfc;border:1px dashed #dcdfe5;border-radius:8px;gap:7px;color:#939aa5;font-size:11px;cursor:pointer}.upload-tile[hidden]{display:none}.upload-tile:focus-within{outline:3px solid #df7b85}.upload-tile>.icon{width:25px;height:25px;color:#a8adb7}.upload-grid{display:flex;gap:12px;flex-wrap:wrap}.upload-grid:empty{display:none}.upload-preview{position:relative;width:100px;height:100px}.upload-preview img{width:100%;height:100%;object-fit:cover;border-radius:7px}.remove-file{position:absolute;right:-6px;top:-6px;background:#57393edb;color:white;border:2px solid white;border-radius:50%;width:25px;height:25px;padding:3px;display:flex;align-items:center;justify-content:center}.remove-file .icon{width:16px;height:16px}.video-preview{display:flex;flex-direction:column;align-items:flex-start;gap:5px}.video-preview video{max-width:100%;width:330px;max-height:240px;border-radius:8px;background:#222}.privacy-note{display:flex;align-items:flex-start;gap:7px;color:#929aa5;font-size:11px;margin:25px 0 18px}.privacy-note .icon{width:14px;height:14px;margin-top:2px}.submit-button{width:100%;min-height:48px}.info-note{display:flex;align-items:flex-start;gap:9px;color:#9a825a;background:#fcf7ed;border:1px solid #f0e7d7;padding:13px 16px;border-radius:9px;font-size:12px;line-height:1.8;margin-bottom:20px}.info-note .icon{width:17px;height:17px;margin-top:2px}.count-label{font-size:14px;color:#af7780}.history-list{display:grid;gap:16px}.history-card{display:block;padding:23px;background:white;border:1px solid var(--line);border-radius:12px}.history-top,.history-bottom{display:flex;align-items:center;justify-content:space-between;gap:10px}.history-card h3{font-size:16px;line-height:1.7;font-weight:500;margin:14px 0 7px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.history-card>p{font-size:12px;color:var(--muted)}.history-bottom{padding-top:16px;margin-top:17px;border-top:1px solid #f2f2f4;color:#979ea8;font-size:11px}.history-bottom>span{color:var(--red)}.history-bottom .icon{width:14px;height:14px}.reply-preview{margin-top:13px;padding:10px 12px;background:#f7faf8;font-size:12px;color:#658473;border-radius:6px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.detail-card{padding:28px;border:1px solid var(--line);border-radius:12px;background:white;margin-bottom:20px}.detail-title{display:flex;align-items:center;justify-content:space-between;gap:15px}.detail-title>.eyebrow{margin:0;font-size:13px;letter-spacing:.5px}.case-id{font-size:10px;color:#a0a7b1;margin:12px 0 22px;overflow-wrap:anywhere}.detail-meta{display:grid;grid-template-columns:1fr 1fr;gap:14px 20px;padding:18px;background:#f8f9fb;border-radius:7px;margin-bottom:26px;font-size:11px;color:#959da8}.detail-meta span{display:flex;flex-direction:column;gap:4px}.detail-meta b{font-size:13px;color:#555f6f;font-weight:500}.detail-card h3,.modal-body h3{font-size:14px;margin-bottom:13px}.prose{font-size:14px;line-height:1.9;white-space:pre-wrap;overflow-wrap:anywhere;color:#515b6a}.detail-attachments{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-top:20px}.detail-attachments img{width:110px;height:110px;object-fit:cover;border-radius:7px}.detail-attachments video{width:100%;max-height:330px;background:#222;border-radius:7px}.detail-attachments audio{max-width:100%}.section-space{margin-top:30px}.timeline{list-style:none;margin:20px 0 0;padding:0 0 0 13px}.timeline li{position:relative;padding:0 0 23px 23px;border-left:1px solid #e5e8ed}.timeline li:last-child{padding-bottom:0}.timeline-dot{position:absolute;left:-5px;top:6px;background:#d1d7e1;border:2px solid white;box-shadow:0 0 0 1px #d1d7e1;width:9px;height:9px;border-radius:50%}.timeline li:last-child .timeline-dot{background:var(--red);box-shadow:0 0 0 1px var(--red)}.timeline-head{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:12px}.timeline-head strong{font-weight:600;color:#546073}.timeline-head time{font-size:10px;color:#9aa2af}.timeline p{font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere;color:#7e8896;line-height:1.8;margin:6px 0}.timeline small{font-size:10px;color:#a3aab5}.success-card{text-align:center;border:1px solid var(--line);border-radius:15px;background:white;padding:45px 35px;max-width:520px;margin:30px auto}.success-icon{display:flex;align-items:center;justify-content:center;width:75px;height:75px;border-radius:50%;background:#eaf6ef;color:#318766;margin:0 auto 25px}.success-icon .icon{width:38px;height:38px}.success-card h2{font-size:27px;margin:12px 0}.success-card>p{color:#8b93a0;font-size:13px;line-height:2}.receipt{display:flex;flex-direction:column;gap:9px;background:#f9f9fb;border-radius:8px;padding:18px;margin:26px 0;font-size:12px;color:#959ca7}.receipt strong{color:#5d687b;font-size:12px;font-weight:500;overflow-wrap:anywhere}.success-card>.text-button{margin-top:16px}
/* 管理后台 */
.login-layout{display:grid;grid-template-columns:1fr 1fr;min-height:100vh}.login-art{position:relative;padding:48px 9%;color:white;display:flex;flex-direction:column;justify-content:space-between;background:linear-gradient(145deg,#8c121f,#b12230 65%,#bf4249);overflow:hidden}.login-art::before,.login-art::after{content:"";position:absolute;border:1px solid #ffffff09;border-radius:50%;width:600px;height:600px;right:-350px;bottom:-200px}.login-art::after{width:750px;height:750px;right:-380px;bottom:-280px}.login-art-copy{z-index:1;margin:50px 0}.login-art h1{font-size:clamp(27px,3.2vw,48px);line-height:1.65;letter-spacing:2px;margin:20px 0}.login-art-copy>p{font-size:13px;color:#e5b3b8;line-height:2.1}.login-illustration{margin-top:50px;display:flex;align-items:flex-end;gap:30px;color:#e4a0a4;opacity:.7}.login-illustration>.icon:first-child{width:145px;height:145px;stroke-width:.55}.login-illustration>.icon:last-child{width:95px;height:95px;stroke-width:.6;margin-bottom:4px}.login-illustration>span{width:50px;height:1px;background:#ffffff40;margin-bottom:45px}.login-art-footer{font-size:11px;letter-spacing:3px;color:#dfb4b9}.login-panel{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px;background:#fff;position:relative}.login-box{width:100%;max-width:370px}.back-link{display:flex;align-items:center;gap:4px;font-size:12px;color:#9ca3ae;margin-bottom:50px}.back-link .icon{width:15px;height:15px}.login-box h2{font-size:26px;font-weight:600;letter-spacing:1px;margin:10px 0}.login-box>.muted{font-size:12px;margin-bottom:30px}.login-box .field{margin-bottom:22px}.login-box input{font-size:13px;min-height:49px}.password-input{position:relative;display:block}.password-input input{padding-right:47px}.password-input button{position:absolute;right:7px;top:5px}.captcha-input{display:flex;gap:12px}.captcha-input input{width:0;flex:1}.captcha-input>button{padding:0;display:flex;align-items:center;border-radius:8px;overflow:hidden;border:1px solid #e9e7ef}.captcha-input img{display:block;width:132px;height:46px}.form-error{font-size:12px;color:var(--red);margin-bottom:14px;min-height:0}.login-tip{border-top:1px solid var(--line);margin-top:28px;padding-top:21px;display:flex;gap:11px;align-items:center;color:#9ba2ad;font-size:11px;line-height:1.9}.login-tip>.icon{color:#b7bdc6}.login-panel>footer{position:absolute;bottom:24px;font-size:10px;color:#b0b5be;letter-spacing:1px}.sidebar{width:238px;position:fixed;top:0;bottom:0;left:0;background:white;border-right:1px solid #e9ebef;display:flex;flex-direction:column;z-index:20;padding:30px 18px 18px}.admin-brand{font-size:18px;letter-spacing:.5px;gap:10px;padding-left:7px;margin-bottom:46px}.admin-brand .brand-mark{background:var(--red);color:white;border:0;width:35px;height:35px}.admin-brand small{display:block;font-weight:400;font-size:10px;letter-spacing:1px;color:#9ba1ac;margin-top:3px}.sidebar-label{font-size:10px;color:#b1b7c1;padding:0 17px;margin-bottom:13px;letter-spacing:1.5px}.sidebar nav{display:flex;flex-direction:column;gap:8px}.sidebar nav>a{display:flex;align-items:center;gap:12px;color:#7e8796;padding:12px 16px;border-radius:7px;font-size:13px}.sidebar nav>a:hover{background:#faf7f7}.sidebar nav>a.active{background:#faeded;color:var(--red);font-weight:600}.sidebar nav .icon{width:18px;height:18px}.nav-count{font-size:10px;padding:0 6px;border-radius:4px;background:#f2d6d9;line-height:18px;margin-left:auto}.nav-count:empty{display:none}.sidebar-bottom{margin-top:auto}.sidebar-bottom>a{display:flex;gap:9px;align-items:center;padding:13px 17px;font-size:12px;color:#8c94a1}.sidebar-bottom>a .icon{width:16px;height:16px}.sidebar-bottom>a .icon:last-child{margin-left:auto;width:12px;height:12px}.scope-note{display:flex;align-items:center;gap:10px;background:#f7f8fa;padding:14px 12px;border-radius:8px;margin-top:9px;color:#828b9b}.scope-note>.icon{width:21px}.scope-note p{font-size:11px}.scope-note p>span{display:block;font-size:9px;color:#a6aeba;margin-top:3px}.admin-workspace{margin-left:238px;min-height:100vh;display:flex;flex-direction:column}.admin-header{height:83px;background:#fff;border-bottom:1px solid #e9ebef;display:flex;align-items:center;justify-content:space-between;padding:0 37px;gap:18px}.breadcrumb{font-size:12px;color:#969eaa}.breadcrumb span{margin:0 12px;color:#c9ced6}.breadcrumb 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